OUR SERVICES & PRODUCTS

• Full Spectrum Financial Planning, advice, and Intermediary Services
• Risk Cover: Life Insurance, Critical Illness Cover, Disability Cover (Lump Sum and Income Protection)
• Education Policies
• Retirement Annuities and Investments
• Medical Aid and Hospital Plans
• Short term Insurance
• Professional Indemnity Cover
• Funeral Benefits
• Testamentary and Trust Services
• Contracts

• Business structures and continuity planning
• Business assurance (key-man cover and buy-sell agreements)
• Employee benefits and group schemes (pensions and provident funds, group life and disability assurance
• Tax planning

• Cover for your car, home, and valuable possessions
• Personal Insurance
• Flexible, affordable premiums that suit your budget
• Quick and efficient claims process
• Access to multiple insurers for the best rates
• Optional extras like roadside assistance and home emergency cover
• Personalised advice to match your risk profile
• Ongoing policy reviews to ensure up-to-date protection

•  Stand-Alone Or Umbrella Solutions
•  3rd Party Administration
•  Comprehensive Benefit Structures
•  Integrated Administration System
•  Management Of Multiple Benefits, Pay-Points and Collections
•  Investment Risk Profiling and Benefit Design
•  Comprehensive Human Resources Support
•  Service Level Managed Workflow and Escalations
•  Member Education and Support

We attribute successful retirement fund administration to: 

STRONG ADMINISTRATIVE SUPPORT

• this function assists the finance, human resource, and payroll departments of our clients with effective retirement administration. 

STRONG MEMBER SUPPORT

• with access to online benefit statements and regular effective member communication. Asteria Financial Services partners with the best to provide world class member communication and education. 

COMPLIANCE SUPPORT

• Compliance support - we ensure that the fund and its trustees' meet all the statutory and fiduciary obligations required. We provide monthly administration reports that detail service statistics and compliance with clients' service level contracts. We maintain that it's the effective coordination of these three components that form the foundation of effective retirement fund administration. What's more, as a completely independent and impartial service provider, 
• Asteria Financial Services is well placed to supply advice regarding the appropriateness of benefit structures, either to the fund consultant or to the client directly.

• Customised Solutions
• Own Risk Administration
• Market Leading Service Delivery
• Unapproved Or Approved Structures
• Risk Assessment And Benefit Design
• Independent Annual Market Test
• Active Claims Management
• Claims And Management

• Administration of group life and disability benefits is measured to a large degree in the ability of an administrator to exceed claim payment expectations. We are proud of our track record in this regard with our industry-leading claim payment turnaround levels. 

We attribute our success largely to our comprehensive risk administration platform which:

• Monitors each step of the claim process to expedite claim payments.
• Automates process workflow, which frees manual interface to focus on the quality aspects of claim service delivery.
• Facilitates rapid claim handling, as the underwriters' rules are built into our system.
• Real-time tracking and accountability via an automated audit trail.

It's important to note that because we perform the administration function for group risk solutions, we can also source components of the group risk benefits from various suppliers to meet our client's requirements. In other words, we can provide multiple group risk solutions with the convenience of a single point of contact for administration.

• Mine rehabilitation is the restoration of the post-mined landscape to the intended post-mining land use. Mine completion is the goal of mine closure. A completed mine has reached a state where mining lease ownership can be relinquished, and responsibility accepted by the next land user. 
• An essential part of a mine's initial steps is to ensure that such a guarantee is in place. Without which no operation can take place. AFS provides such a solution to our Mining clients, allowing the platform for land rehabilitation.

• Commercial Lines Insurance includes products such as: commercial auto insurance, workers compensation insurance, federal flood insurance, aircraft insurance, ocean marine insurance and medical malpractice insurance. 
• Commercial lines protect businesses against potentially devastating financial losses caused by accidents, lawsuits, natural disasters, and other adverse events. 
• AFS has a comprehensive Commercial Insurance product offering to provide any level of cover within a multitude of industries.

• Compulsory Schemes
• Voluntary Family Schemes
• Extended Family Schemes
• Claims Management
• Customized Solutions
• Repatriation Benefits

• With nearly 10 years of service to our community we understand the need for benefits that are appropriate to traditional South African family structures as well as the importance of rapid claim settlement. Having said that, we work closely with the client to ensure that benefit structures are in line with expectations and budgets. Using our established claim management processes and administration system, we have control over the entire claims process. 
• Asteria Financial Services provides funeral cover on both a compulsory and voluntary basis to groups of people who are either employees or part of an affiliated group. The current trend is for the immediate family to be covered by a compulsory scheme, with extended family members being included at the request of the main member. 
• Extensive benefit options are provided catering for our traditional families that include all relatives and dependents. Flexibility is maximised as members may add up to 30 extended family members, depending upon scheme rules. Repatriation benefits are avail­able to ensure that the member's mortal remains are returned home in a dignified manner. We can also offer a number of creative solutions to groups, including grocery benefits.

• Annual Market Testing
• Member Needs Analysis
• Member Education and Support
• Claims Escalation Management
• Monthly Billing and Reconciliation
• A company's health care funding solution is one of the largest expenses within the employee benefit programme. 
• Our dynamic, health care consulting division focuses on ways in which we can optimise the value the health care programme pro­vided to fund members and their families at little additional expense to the employer. 
• Our solutions look at traditional medical aids, new generation medical schemes, wellness programmes as well as innovative gap- and insurance-based products. And while most medical service providers prefer to have direct contact with its members, Asteria Financial Services can provide a claim escalation and query resolution service via our dedicated customer service consultants. 

WHAT YOU CAN EXPECT FROM US: 

• Annual medical benefit reviews - we make sure that members' requirements and expectations are in line with the chosen health care funding options selected Annual member roll-outs - we keep members informed about benefits and costs in the upcoming years.